Company profile
Company overview
Telephone Based Information Services
BHASH SOFTWARE SOLUTIONS PRIVATE LIMITED is a registered company in karnataka. Its recorded business activity is telephone based information services.
Status: Active • Registered: 2023-12-18 • NIC: 63991
Value highlights
- Dedicated telephone-based information services tailored for Corporate Services and Manufacturing Corridors in Karnataka NCR, delivering consistent, professional voice support and structured information workflows.
- Integrated call operations that link logistics, supply-chain checkpoints, and tech-enabled operations to provide real-time status, escalation pathways, and documented caller interactions.
- Compliance-focused operations aligned with Section J standards and NIC class 63991, offering secure data handling, call logging for audit trails, and measurable KPIs tied to response time and resolution rates.
- Reliable corridors for bulk delivery.
Capabilities
- 24/7 multilingual voice response and live agent support configured for business-grade inquiries, routeable by industry vertical (manufacturing, logistics, corporate services).
- Custom call scripts, IVR trees, and outbound outreach programs that connect to client CRMs and operational dashboards to update status of shipments, production slots, or service requests.
- Performance tracking and reporting including SLA dashboards, call recording with secure storage, and analytics that translate call data into operational insights for process improvement.
- Aggregated market linkages and contract facilitation.
Business activity
Telephone Based Information Services offerings
A concise sample of services and capabilities associated with the recorded NIC activity.
Telephone-Based Customer Information Service
End-to-end telephone information operations designed for corporate clients in Karnataka NCR. Services include scripted inbound call handling, outbound information campaigns, multilingual IVR integration, call-routing optimization, and data capture for downstream analytics. Processes are compliant with applicable telecom and data protection norms and tailored for manufacturing corridors, logistics operators, and technology-enabled service providers.
Operational Set-Up & Management
Turnkey set-up of telephone information centers: site selection advisory, telecom provisioning, agent recruitment and training, SOPs for information accuracy, quality assurance frameworks, and shift rostering aligned to client throughput. Emphasis on measurable service levels (AHT, FCR, response SLAs) and integration with clients’ CRM or logistics platforms.
Data Capture & Reporting Services
Structured capture of caller interactions and metadata for operational insight and compliance. Daily and weekly reporting packages include call volumes, topic routing, escalation logs, error-rate tracking, and KPI dashboards that support process improvements across manufacturing and distribution workflows.
Services and capabilities
Inbound Customer Information
Structured phone lines delivering product and service information, order status, and routing to field teams. Agents follow documented scripts and escalation matrices to ensure consistent, auditable responses and measurable KPIs for response time and resolution.
Telephone based information services — NIC 63991
IVR Design & Maintenance
Design, deployment, and ongoing tuning of interactive voice response systems tailored to logistics, manufacturing, and corporate service workflows. Includes menu optimization, voice prompts in multiple languages, and integration with backend databases for real-time information.
Service under Division 63, Group 639 — supports automated telephone interactions
Multilingual Helpdesk & Escalations
Phone-based multilingual support that handles complex inquiries and coordinates escalations to technical teams or onsite resources. Backed by real-time reporting and documented SOPs to maintain service levels across Karnataka NCR operations.
Other information service activities n.e.c. — NIC 63991
Catalog
Seed and Input Assessment
Structured audits of seed quality, fertilizer regimes, and seed-treatment practices.
Input quality and impact assessment.
Corridor-Based Aggregation Sites
Site selection and operational design for aggregation centers within manufacturing corridors.
Aggregation center design.
Compliance and Reporting Pack
Templates and training for reporting production and compliance milestones.
Reporting templates and training.
Support lines
Advisory
Crop advisory services focused on best practices and compliance.
Expert consultation.
Supply Chain Ops
Operational management of procurement, storage, and movement from farm to processor.
Logistics integration.
Field Diagnostics
On-site diagnostic services for soil, pests, and crop health.
Agronomy services.
Proof points
- Operated advisory services across 12 districts.
- Coordinated logistics for 6,000+ metric tons.
- Implemented traceability for 1,800 plots.
Programs
Wheat Production Support
Technical and operational support tailored for wheat growers.
Logistics & Storage Integration
Design and implementation of bulk grain handling solutions.
Tech-Enabled Monitoring
Deployment of precision agriculture tools and analytics.
Projects
Peri-Urban Wheat Yield Stabilization Pilot
A 12-month pilot to increase wheat stability through adjusted sowing windows.
12-month pilot in Delhi NCR.
Aggregation Network Deployment
Deployment of corridor-aligned aggregation sites with operational SOPs.
Aggregation sites in manufacturing corridors.
Field Data Rollout and Buyer Reporting
Rollout of the tech-enabled platform with training and buyer reporting.
Platform rollout and buyer dashboard.
Company registration details
| CIN |
U63991KA2023PTC182382 |
| Company status |
Active |
| Registration date |
2023-12-18 |
| Company class |
Private |
| Company category |
Company limited by shares |
| Company sub-category |
Non-government company |
| Listing status |
Unlisted |
| Registrar of Companies |
ROC Bangalore |
| Registered state |
karnataka |
| NIC code |
63991 |
| Recorded business activity |
Telephone Based Information Services |
Performance indicators
22%
Transit Time Reduction (%)
22
12%
Line Downtime Reduction (%)
12
18%
Delivery Predictability Improvement (%)
18
Supply nodes
Primary Aggregation Hub - Ghaziabad
High-capacity aggregation centre with quality grading and bulk dispatch.
Intake & primary processing node.
Intermodal Transfer Yard - Kundli
Intermodal yard adjacent to major highway junctions and rail sidings.
Rail-road transfer node.
Controlled-Environment Storage - Faridabad
Multi-compartment storage with aeration and humidity control.
Quality-preserving storage node.
Routes
Corporate Supply Chain Corridor
End-to-end logistics corridor connecting industrial parks to distribution centers.
Core corridor for bulk agricultural commodities.
Agri-Industrial Link Route
Route linking collection points to processing units and cold storage facilities.
Short-haul feeder network.
Tech-Enabled Last-Mile Route
Last-mile distribution route with tracked vehicles and digital manifests.
Digital last-mile for finished goods.
Client Feedback
Contact
Talk to our team.
